Troubleshooting

Solutions for common rooomSpaces viewer issues — embedding, CORS errors, browser compatibility, and responsive design.

Troubleshooting Categories

Embed Issues

Common problems and solutions for embedding rooomSpaces viewers in websites and applications, including iframe integration, CORS errors, and responsive design challenges.

Quick Diagnostics

Before diving into specific troubleshooting guides, try these quick checks:

1. Verify API Credentials: Ensure your API keys and space IDs are correct
2. Check Browser Console: Look for JavaScript errors or network issues
3. Test in Different Browsers: Confirm the issue isn't browser-specific
4. Review Documentation: Verify you're using the latest API syntax
5. Check Network Connectivity: Ensure the viewer can reach rooom servers

Getting Help

If you can't find a solution in our troubleshooting guides:

• Search Documentation: Use the search function to find related topics
• Check API Status: Verify there are no ongoing service issues
• Contact Support: Email support@rooom.com with details
• Join Discord: Get help from the community at our Discord server
• Review Examples: Compare your implementation with our demo samples

Next Steps

• Review the Viewer API documentation for correct usage
• Explore customization options for viewer configuration
• Check the REST API reference for backend integration
• Visit our support page for additional help resources